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maximum y.i.e.l.d. performance technology

Client Care Specialist

Yielding Infinite Excellence through Learning & Development

maximize your y.i.e.l.d.

[Click on any of the course names for modules and course details.]

How to Master the Art of Scheduling Service Calls. ↴


Modules Introduction Module 1 - The Greeting Module 2 - I Care Module 3 - Mining for Gold Module 4 - Born on Date Module 5 - Hear Ye Hear Ye Module 6 - It’s a Date Module 7 - The Appraisal Module 8 - Show Me the Money Module 9 - Knock Knock Module 10 - Pick Me Up Module 11 - Blossoming Module 12 - The Goodbye Bonus Module - The Total Role Play Course Description The course description would go here and include details about this course and the benefits of taking the course. The course description would go here and include details about this course and the benefits of taking the course. The course description would go here and include details about this course and the benefits of taking the course. The course description would go here and include details about this course and the benefits of taking the course. Who should attend All employees, managers or other team members who answer inbound calls or other points of customer contact. Maximum Yield results This course will produce the highest Maximum Yield results when combined with Dispatcher, Office Manager and General Manager. Lifetime Strategic Mentoring This course includes personalized one-on-one Maximum Yield Strategic Mentoring for every owner, manager, or employee for the life of your Membership. Member Investment Online: $X,XXX per person – included at no charge with your Membership. Classroom: $X,XXX per person – Member cost – Voucher eligible.




Perfect Etiquette: Become a Model Citizen on the Telephone. ↴


Modules Introduction Module 1 - Hello, It’s Me: Answering the Call Module 2 - You Are What They Hear: Number of Rings Module 3 - Time to Couch the Slouch: The Positives of Proper Posture Module 4 - Be a Smooth Operator: Master the Tone of Your Voice Module 5 - Pleasingly Placing a Caller on Hold Module 6 - Hold Up Wait A Minute: Reducing Caller Hold Times Module 7 - The Do's & Don'ts of Transferring Calls Module 8 - Rikki Don't Lose That Number: Taking a Complete Message Module 9 - Screening Calls: Avoid the Spiderweb Module 10 - Here's My Number Call Me Maybe: Leaving a Wow Voicemail Module 11 - Loud Noises to Avoid While on the Phone Module 12 - You Used to Call Me on My Cell Phone: Etiquette Bling Final Exam: Perfect Etiquette Course Description The course description would go here and include details about this corse and the benefits of taking the course. The course description would go here and include details about this corse and the benefits of taking the course. The course description would go here and include details about this corse and the benefits of taking the course. The course description would go here and include details about this corse and the benefits of taking the course. Who should attend All employees, managers or other team members who answer inbound calls or other points of customer contact Course options This course is available online or via live classroom training. Maximum Yield results This course will produce the highest Maximum Yield results when combined with Dispatcher, Office Manager and General Manager. Lifetime Strategic Mentoring This course includes personalized one-on-one Maximum Yield Strategic Mentoring for every owner or manager for the life of your Membership. Member Investment Online: $X,XXX per person Classroom: $X,XXX per person




Question Your Way Straight into Success. ↴


Modules Module 1 - Question Your Way | p1 Module 2 - Question Your Way | p2 Module 3 - Question Your Way | p3 Module 4 - Question Your Way | p4 Final Exam Course Description The course description would go here and include details about this corse and the benefits of taking the course. The course description would go here and include details about this corse and the benefits of taking the course. The course description would go here and include details about this corse and the benefits of taking the course. The course description would go here and include details about this corse and the benefits of taking the course. Who should attend All employees, managers or other team members who answer inbound calls or other points of customer contact Course options This course is available online or via live classroom training. Maximum Yield results This course will produce the highest Maximum Yield results when combined with Dispatcher, Office Manager and General Manager. Lifetime Strategic Mentoring This course includes personalized one-on-one Maximum Yield Strategic Mentoring for every owner or manager for the life of your Membership. Member Investment Online: $X,XXX per person Classroom: $X,XXX per person





maximum y.i.e.l.d. solutions for every aspect of your hvac business.

Achieving your company’s full potential is all about maximizing your yield. Maximum Y.I.E.L.D. Performance Technology learning systems are the most specific, targeted, professional, and results-generating courses in the industry. These are time-tested and proven systems to help you and your entire team realize their full potential. Your company, and all its employees are interconnected. Your company’s success – and your personal success, are perpetually linked to your ability to maximize every department, and employees, yield. Having the greatest technicians means very little if your call center and dispatching teams fall short. Or, if your installation teams are sent to a job without all the equipment and installation support materials to get the job done efficiently. It’s all connected. It’s been said every business is only as strong as its weakest link. Where are your weak links? Are you ready to maximize your yield? Get started today and put your company on the fast-track towards a more successful and rewarding future.
Contact

1517 State St Suite 300

Sarasota, FL 34236

​​

Tel: 941.724.8655

Fax: 941.256.7477

success@praxiss10.com

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