maximum y.i.e.l.d. performance technology

Your Client Care Specialists are your first point of contact for your company. Learn how to maximize your call conversion and properly capture qualifying leads.

iStock-959964658_edited.jpg

Yielding Infinite Excellence through Learning & Development

15 | Maximum Yield Client Care Specialist

Why we made this course.

The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read.

How you'll benefit.

The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read.

Companion courses.

The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read.

[Click on any of the course names for modules titles]

How to Master the Art of Scheduling Service Calls. ↴


Modules

  • Introduction
  • Module 1 - The Greeting
  • Module 2 - I Care
  • Module 3 - Mining for Gold
  • Module 4 - Born on Date
  • Module 5 - Hear Ye Hear Ye
  • Module 6 - It’s a Date
  • Module 7 - The Appraisal
  • Module 8 - Show Me the Money
  • Module 9 - Knock Knock
  • Module 10 - Pick Me Up
  • Module 11 - Blossoming
  • Module 12 - The Goodbye
  • Bonus Module - The Total Role Play




Perfect Etiquette: Become a Model Citizen on the Telephone. ↴


Modules

  • Introduction
  • Module 1 - Hello, It’s Me: Answering the Call
  • Module 2 - You Are What They Hear: Number of Rings
  • Module 3 - Time to Couch the Slouch: The Positives of Proper Posture
  • Module 4 - Be a Smooth Operator: Master the Tone of Your Voice
  • Module 5 - Pleasingly Placing a Caller on Hold
  • Module 6 - Hold Up Wait A Minute: Reducing Caller Hold Times
  • Module 7 - The Do's & Don'ts of Transferring Calls
  • Module 8 - Rikki Don't Lose That Number: Taking a Complete Message
  • Module 9 - Screening Calls: Avoid the Spiderweb
  • Module 10 - Here's My Number Call Me Maybe: Leaving a Wow Voicemail
  • Module 11 - Loud Noises to Avoid While on the Phone
  • Module 12 - You Used to Call Me on My Cell Phone: Etiquette Bling
  • Final Exam: Perfect Etiquette




Question Your Way Straight into Success. ↴


Modules

  • Module 1 - Question Your Way | p1
  • Module 2 - Question Your Way | p2
  • Module 3 - Question Your Way | p3
  • Module 4 - Question Your Way | p4
  • Final Exam





Build a team that's Contractor Strong.